Public Policy
Privacy Policy
1. Scope of this policy
This Privacy Policy explains how Pinky Sreya Ayurvedic collects, uses, stores, and protects information when customers, staff members, influencers, and visitors use the website, place orders, submit enquiries, join through referral links, or interact with our support team.
2. Information we collect
We may collect name, mobile number, email address, billing address, shipping address, city, state, pincode, order details, payment references, enquiry messages, login activity, referral code usage, and delivery-related information that is required to complete business operations responsibly.
3. Why we collect information
We collect information to accept orders, create invoices, process IGST-inclusive billing, verify payments, arrange dispatch, provide order tracking support, maintain staff and influencer referral mapping, prevent misuse, improve customer support, and meet accounting or legal obligations.
4. Referral and partner tracking
If a visitor opens the website through a staff, team leader, super team leader, or influencer referral link, the system may store the referral code and related hierarchy details so the order can be mapped correctly for internal reporting, incentive processing, and performance visibility.
5. Payments and transaction records
When a customer uses manual payment, cash on delivery, or online payment options, limited transaction details may be stored for verification, reconciliation, dispute handling, fraud prevention, and refund processing. Full sensitive payment credentials are not intentionally stored in plain text inside the application.
6. Cookies and technical data
The website may use essential cookies, session identifiers, and basic technical logs to keep the cart working, maintain secure login sessions, remember referral flow, protect forms, and improve the stability of the storefront experience across mobile and desktop devices.
7. How we share information
We do not sell customer personal data. Information may be shared only with internal authorized team members, courier or logistics partners, payment gateways, hosting or technical service providers, or legal authorities when necessary to deliver products, resolve service issues, prevent fraud, or comply with the law.
8. Data security
We take reasonable steps to restrict access to business data through role-based permissions, password-protected accounts, operational logging, and system-level controls. While no platform can guarantee absolute security, we work to reduce unauthorized access and to keep operational records protected.
9. Data retention
We may retain order records, invoice data, customer support communication, and referral or wallet entries for as long as reasonably necessary for accounting, tax compliance, internal audits, return or refund handling, legal obligations, and business continuity requirements.
10. User choices and corrections
Customers and partners may request correction of inaccurate contact, billing, or shipping details by contacting support. For security and record-integrity reasons, some financial and tax records may need to be preserved even after a correction request is received.
11. Public content and marketing
If a testimonial, review, or success story is published with your consent, we may display limited identity details such as first name, city, or role for presentation and trust-building purposes. Marketing content and blog content are managed by the admin team and may be updated periodically.
12. Children's privacy
The website is intended for general business and consumer use and is not knowingly designed to collect personal information directly from children without appropriate supervision. Parents or guardians should contact the company if they believe a child has submitted personal data in error.
13. Policy updates
This Privacy Policy may be updated from time to time to reflect operational, legal, or technical changes. Updated policy content may be published on this website without individual notice, and continued use of the website after changes indicates acceptance of the revised version.
14. Contact for privacy questions
For privacy-related questions, correction requests, invoice support, or concerns about order data, users may contact Pinky Sreya Ayurvedic through the phone number, email address, or contact form shown on the website.
This Privacy Policy explains how Pinky Sreya Ayurvedic collects, uses, stores, and protects information when customers, staff members, influencers, and visitors use the website, place orders, submit enquiries, join through referral links, or interact with our support team.
2. Information we collect
We may collect name, mobile number, email address, billing address, shipping address, city, state, pincode, order details, payment references, enquiry messages, login activity, referral code usage, and delivery-related information that is required to complete business operations responsibly.
3. Why we collect information
We collect information to accept orders, create invoices, process IGST-inclusive billing, verify payments, arrange dispatch, provide order tracking support, maintain staff and influencer referral mapping, prevent misuse, improve customer support, and meet accounting or legal obligations.
4. Referral and partner tracking
If a visitor opens the website through a staff, team leader, super team leader, or influencer referral link, the system may store the referral code and related hierarchy details so the order can be mapped correctly for internal reporting, incentive processing, and performance visibility.
5. Payments and transaction records
When a customer uses manual payment, cash on delivery, or online payment options, limited transaction details may be stored for verification, reconciliation, dispute handling, fraud prevention, and refund processing. Full sensitive payment credentials are not intentionally stored in plain text inside the application.
6. Cookies and technical data
The website may use essential cookies, session identifiers, and basic technical logs to keep the cart working, maintain secure login sessions, remember referral flow, protect forms, and improve the stability of the storefront experience across mobile and desktop devices.
7. How we share information
We do not sell customer personal data. Information may be shared only with internal authorized team members, courier or logistics partners, payment gateways, hosting or technical service providers, or legal authorities when necessary to deliver products, resolve service issues, prevent fraud, or comply with the law.
8. Data security
We take reasonable steps to restrict access to business data through role-based permissions, password-protected accounts, operational logging, and system-level controls. While no platform can guarantee absolute security, we work to reduce unauthorized access and to keep operational records protected.
9. Data retention
We may retain order records, invoice data, customer support communication, and referral or wallet entries for as long as reasonably necessary for accounting, tax compliance, internal audits, return or refund handling, legal obligations, and business continuity requirements.
10. User choices and corrections
Customers and partners may request correction of inaccurate contact, billing, or shipping details by contacting support. For security and record-integrity reasons, some financial and tax records may need to be preserved even after a correction request is received.
11. Public content and marketing
If a testimonial, review, or success story is published with your consent, we may display limited identity details such as first name, city, or role for presentation and trust-building purposes. Marketing content and blog content are managed by the admin team and may be updated periodically.
12. Children's privacy
The website is intended for general business and consumer use and is not knowingly designed to collect personal information directly from children without appropriate supervision. Parents or guardians should contact the company if they believe a child has submitted personal data in error.
13. Policy updates
This Privacy Policy may be updated from time to time to reflect operational, legal, or technical changes. Updated policy content may be published on this website without individual notice, and continued use of the website after changes indicates acceptance of the revised version.
14. Contact for privacy questions
For privacy-related questions, correction requests, invoice support, or concerns about order data, users may contact Pinky Sreya Ayurvedic through the phone number, email address, or contact form shown on the website.