Public Policy
Shipping Policy
1. Order processing
Orders are usually reviewed after placement to confirm stock, customer details, payment status, and referral mapping where applicable. Processing time may vary depending on order volume, payment mode, operational review, and internal dispatch readiness.
2. Dispatch timeline
Dispatch is normally initiated after the order is confirmed by the company and, where needed, payment is verified. Some orders may move quickly, while others may require additional review if address details, payment proof, stock status, or courier assignment needs clarification.
3. Delivery coverage
Shipping availability depends on courier serviceability for the destination pincode and the operating regions supported by the selected logistics partner. Remote or special-service areas may require additional time, alternate courier handling, or support-team follow-up.
4. Shipping charges
Shipping charges, free-shipping thresholds, promotional courier rules, or bundled delivery offers may change according to the active company settings, order quantity, destination, and running campaign. The final charge shown during checkout or order confirmation will apply.
5. Tracking updates
Tracking details are typically shared after dispatch is completed and the shipment is assigned to the courier workflow. Customers should keep their order number or mobile number ready when contacting support for delivery assistance.
6. Delays outside company control
Unexpected delays may occur because of courier backlogs, public holidays, severe weather, regional restrictions, routing issues, strikes, damaged parcels in transit, or incomplete customer information. Such delays do not automatically qualify for cancellation or compensation.
7. Customer responsibility
Customers must provide correct name, mobile number, address, city, state, and pincode details when placing an order. If a parcel is delayed or returned due to incorrect or incomplete address details, the company may contact the customer for correction before re-dispatch.
8. Partial or split dispatch
Where operationally necessary, the company may process items in one shipment or multiple shipments depending on stock arrangement, packaging constraints, or courier handling requirements. The support team may coordinate separately if such a situation arises.
9. Delivery acknowledgement
Once a shipment is delivered according to courier confirmation, the order may be treated as completed unless the customer reports damage, shortage, or wrong-item concerns within a reasonable time. Customers are encouraged to inspect the parcel promptly on receipt.
10. Damaged or tampered packages
If the package appears damaged, tampered, or incorrectly packed at the time of delivery, customers should take photographs immediately, keep the packaging safely, and contact support as early as possible so the case can be reviewed with the courier and order team.
11. Failed delivery attempts
If delivery fails because the customer is unreachable, unavailable, refuses delivery without prior coordination, or provides incorrect details, the order may be marked as undelivered or returned. Re-dispatch may require additional confirmation or operational approval.
12. Policy updates
This Shipping Policy may be revised when courier processes, shipping coverage, pricing structure, or operational standards change. The latest website version should be treated as the current policy reference.
Orders are usually reviewed after placement to confirm stock, customer details, payment status, and referral mapping where applicable. Processing time may vary depending on order volume, payment mode, operational review, and internal dispatch readiness.
2. Dispatch timeline
Dispatch is normally initiated after the order is confirmed by the company and, where needed, payment is verified. Some orders may move quickly, while others may require additional review if address details, payment proof, stock status, or courier assignment needs clarification.
3. Delivery coverage
Shipping availability depends on courier serviceability for the destination pincode and the operating regions supported by the selected logistics partner. Remote or special-service areas may require additional time, alternate courier handling, or support-team follow-up.
4. Shipping charges
Shipping charges, free-shipping thresholds, promotional courier rules, or bundled delivery offers may change according to the active company settings, order quantity, destination, and running campaign. The final charge shown during checkout or order confirmation will apply.
5. Tracking updates
Tracking details are typically shared after dispatch is completed and the shipment is assigned to the courier workflow. Customers should keep their order number or mobile number ready when contacting support for delivery assistance.
6. Delays outside company control
Unexpected delays may occur because of courier backlogs, public holidays, severe weather, regional restrictions, routing issues, strikes, damaged parcels in transit, or incomplete customer information. Such delays do not automatically qualify for cancellation or compensation.
7. Customer responsibility
Customers must provide correct name, mobile number, address, city, state, and pincode details when placing an order. If a parcel is delayed or returned due to incorrect or incomplete address details, the company may contact the customer for correction before re-dispatch.
8. Partial or split dispatch
Where operationally necessary, the company may process items in one shipment or multiple shipments depending on stock arrangement, packaging constraints, or courier handling requirements. The support team may coordinate separately if such a situation arises.
9. Delivery acknowledgement
Once a shipment is delivered according to courier confirmation, the order may be treated as completed unless the customer reports damage, shortage, or wrong-item concerns within a reasonable time. Customers are encouraged to inspect the parcel promptly on receipt.
10. Damaged or tampered packages
If the package appears damaged, tampered, or incorrectly packed at the time of delivery, customers should take photographs immediately, keep the packaging safely, and contact support as early as possible so the case can be reviewed with the courier and order team.
11. Failed delivery attempts
If delivery fails because the customer is unreachable, unavailable, refuses delivery without prior coordination, or provides incorrect details, the order may be marked as undelivered or returned. Re-dispatch may require additional confirmation or operational approval.
12. Policy updates
This Shipping Policy may be revised when courier processes, shipping coverage, pricing structure, or operational standards change. The latest website version should be treated as the current policy reference.