Public Policy
Refund and Return Policy
1. General policy
Refunds, replacements, returns, and reversals are handled only after review of the relevant order, payment, dispatch, and delivery details. Approval depends on the issue type, order status, product condition, and supporting evidence provided by the customer.
2. Cancellation before dispatch
If an order has not yet been dispatched, the customer may contact support to request cancellation. The company will review the request and, if approved, may cancel the order and process the refund or payment reversal according to the original payment method and internal accounting workflow.
3. Wrong product, damaged parcel, or shortage
If the customer receives the wrong product, a visibly damaged parcel, or an incomplete order, the issue should be reported as soon as possible with photographs of the parcel, invoice, product received, and any relevant packaging labels so the case can be verified properly.
4. Opened or consumed products
For hygiene, safety, and product-integrity reasons, opened, used, or consumed consumable products may not be eligible for return unless there is a verified manufacturing, packing, or dispatch-related problem accepted by the company after review.
5. Manual payment and prepaid refunds
For prepaid orders, approved refunds are generally processed back to the original payment source wherever possible or through another documented settlement method approved by the company. The customer may be asked to confirm essential details required to complete the refund safely.
6. Cash on delivery orders
For cash on delivery orders, refund requests after delivery are reviewed only after the issue is verified. Where a refund is approved, the company may process it through bank transfer, UPI, wallet credit, or another documented mode suitable for the transaction.
7. Non-delivery and return-to-origin cases
If an order is returned by the courier because the delivery could not be completed, the company may review whether the issue resulted from incorrect address details, failed contact attempts, refusal, or courier routing. Resolution may involve re-dispatch, adjustment, or refund at company discretion.
8. Promotional and combo orders
Where an order contains promotional items, free units, combo pricing, or campaign-linked benefits, the refund or return decision may consider the complete order value and offer structure rather than a single-item view, especially when the offer materially changes the selling price.
9. Processing time
Approved refunds are not always instant. Processing time may vary depending on payment gateway timelines, banking systems, internal verification, courier coordination, and reconciliation requirements. Customers should allow a reasonable time for the refund to reflect.
10. Cases that may be declined
Refund or return requests may be declined where evidence is insufficient, the claim is raised after unreasonable delay, the product has been materially used, the order issue arises from customer error, or the request conflicts with operational records maintained by the company.
11. Support and escalation
Customers should contact the support team with the order number, registered mobile number, and issue summary for the fastest handling. The company may request additional photographs, parcel details, or payment references before a final resolution is issued.
12. Policy updates
This Refund and Return Policy may be updated as operational processes, payment methods, promotional models, or compliance requirements evolve. The latest version published on the website should be treated as the current applicable policy.
Refunds, replacements, returns, and reversals are handled only after review of the relevant order, payment, dispatch, and delivery details. Approval depends on the issue type, order status, product condition, and supporting evidence provided by the customer.
2. Cancellation before dispatch
If an order has not yet been dispatched, the customer may contact support to request cancellation. The company will review the request and, if approved, may cancel the order and process the refund or payment reversal according to the original payment method and internal accounting workflow.
3. Wrong product, damaged parcel, or shortage
If the customer receives the wrong product, a visibly damaged parcel, or an incomplete order, the issue should be reported as soon as possible with photographs of the parcel, invoice, product received, and any relevant packaging labels so the case can be verified properly.
4. Opened or consumed products
For hygiene, safety, and product-integrity reasons, opened, used, or consumed consumable products may not be eligible for return unless there is a verified manufacturing, packing, or dispatch-related problem accepted by the company after review.
5. Manual payment and prepaid refunds
For prepaid orders, approved refunds are generally processed back to the original payment source wherever possible or through another documented settlement method approved by the company. The customer may be asked to confirm essential details required to complete the refund safely.
6. Cash on delivery orders
For cash on delivery orders, refund requests after delivery are reviewed only after the issue is verified. Where a refund is approved, the company may process it through bank transfer, UPI, wallet credit, or another documented mode suitable for the transaction.
7. Non-delivery and return-to-origin cases
If an order is returned by the courier because the delivery could not be completed, the company may review whether the issue resulted from incorrect address details, failed contact attempts, refusal, or courier routing. Resolution may involve re-dispatch, adjustment, or refund at company discretion.
8. Promotional and combo orders
Where an order contains promotional items, free units, combo pricing, or campaign-linked benefits, the refund or return decision may consider the complete order value and offer structure rather than a single-item view, especially when the offer materially changes the selling price.
9. Processing time
Approved refunds are not always instant. Processing time may vary depending on payment gateway timelines, banking systems, internal verification, courier coordination, and reconciliation requirements. Customers should allow a reasonable time for the refund to reflect.
10. Cases that may be declined
Refund or return requests may be declined where evidence is insufficient, the claim is raised after unreasonable delay, the product has been materially used, the order issue arises from customer error, or the request conflicts with operational records maintained by the company.
11. Support and escalation
Customers should contact the support team with the order number, registered mobile number, and issue summary for the fastest handling. The company may request additional photographs, parcel details, or payment references before a final resolution is issued.
12. Policy updates
This Refund and Return Policy may be updated as operational processes, payment methods, promotional models, or compliance requirements evolve. The latest version published on the website should be treated as the current applicable policy.